Ok, my tongue is NOT in my cheek on this one.
It's a pretty good resource. I called them and grilled them, a couple of times. It is a phone line staffed by four people. Counselors/Social Workers. If they can't answer a question, they go to someone who can.
What bothered me a bit was when I asked if they counsel many people on dialysis I was told that very few people on dialysis call because they have social workers. I didn't laugh at them, but I did remind them of the dire straits that the industry is in right now. If anyone encounters an issue with calling them, post it here, also, if you have a success story let us know.
Until then, go for it, if you have a question that needs an answer, give the NKF a call.
NKF Cares: 1-855-653-2273 (Toll Free)
Offers support for those people affected by kidney disease, organ donation or transplantation. It's dedicated to patients, family members and caregivers. Speak with a trained professional who will help answer your questions and listen to your concerns. Call toll-free at 1-855-NKF-Cares (653-2273) or email us at nkfcares@kidney.org.
They have a pretty good website too, lots of resources:
http://www.kidney.org/patients/index.cfm