2day

[Sandi1313]

Dear Friends,
Please allow me to vent some ANGER that I've.All because a certain female patient at my dialysis center.She seems to be getting the ROYAL TREATMENT from one of the male staff member.This certain female is close to my age.She is quite able to carry her own stuff to her chair.A certain male staff member made sure he carried the gal's bag to her chair.I had thought that all of the staff members would SUPPOSE to TREAT ALL patients EQUALLY.Not to give the "ROYAL TREATMENT" to certain ones.As for the so-called "COMPLAINT BOX",well let's say that my dialysis center has made sure that the COMPLAINT BOX is not allow to be use by anyone.No one is ALLOW to write up any COMPLAINTS against the center.Plus the so-called Complaint box is shut tight so no one can use it.I strongly feel that my dialysis center DON'T want to hear or read any complaints or concerns from any patients or their families.I certainly can say that I HATE GOING to DIALYSIS on Thursdays.Hooray 2morrow I can try to sleep in late.Thanks for allowing me to vent out some anger.
Sandi

[kitkatz]

Put your complaint in writing and give it to someone.  They have to act on a written complaint.

[Speedy1wrc]

So you are upset because a staff member carried someone else's bag to their chair?

[jeannea]

I thought you had this problem before. I still think your best plan is to say Will you please carry my bag for me? I think then you'll get what you want.

[geoffcamp]

Hi Sandi.  I can see how you can feel the way you do. All of this has been forced upon you and unfortunately we are back in high school like situation. Forced to be in a place we usually do not want to be and made to figure out a way to socialize with the people around us. Some people gravitate toward others, usually the jovial happy joking around type person. Maybe if you tried putting your "happy face on" (however fake it may be) and joking said to you tech "can you be a gentleman and grab my bags for me dear? might help break the ice and you can find ways of bringing their attention to you. I am the patient on the other side. I've developed a great relationship with my techs and nurses. Over a period of many years of getting to know each other we frequently text, see each other out of the unit and basically have become friends. If you want that kind of relationship it takes some effort, I bring Christmas gifts and from time to time help my staff in ways you might not expect in a patient- nurse, techs nod doctor situation. But I wanted that, so I made myself open and available to them so that kind of care giver special treatment was something I sought. In my unit we have a lot of patients in for a few days up to a few months. I'm in Florida so we see a lot of traveling patients. I could see how it might be frustrating to see others being treated different or special. If there is really a big issue and you feel like your not being treated fair and there is nothing you can possibly do to build the relationship you desire and deserve there are ways of getting you voice heard. My suggestion is if you truly feel this is out of hand unfair you set a meeting before treatment with your social worker and vent, explain how you feel. You can choose to tell the social worker you wish to remain anonymous or if you want. If there is just no satisfaction in your center (assuming your in the US) there must by law be a poster with a contact for your medicare network in your area to file a formal grievance. Again you can choose to be anonymous if you desire. Personally, I think this can be resolved with a bit of attitude and even be fun. Surly everyone will not "click" right away. It may take some time and work on your part to get the attention you seek. It took time for me to get the attention I do and it means a lot to feel your special too. You seem to be a smart person. I'm sure you can figure out that a little honey goes a long way. Put it out there how you feel in a way that's non treating. If you decide to complain before you put effort into building the relationship you want you can certainly expect things to get worse. I know you don't want them to feel like they have to make you feel special by orders, you simply want them to treat you in a manner you see them do for others. In any social situation especially one forced upon you that's as life changing as dialysis there is bound to be "the favorite".  It's just life. If it in any way affects the care you receive then its a major problem. If your feelings are just a little hurt then I suggest you find ways of catching your fly with honey rather than a fly swatter. I hope you can find your way to feeling like your special too. You deserve to feel that way because you are. Showing how special you are will go a long way toward getting what you desire. But I believe it's up to you to figure this out. I wish you well. Best regards, G.

[ChrisEtc]

 

So you are upset because a staff member carried someone else's bag to their chair?

Lol  Sounds like it.

[kit78]

I'm sure they have a number you can call to make an anonymous complaint.  I see that a lot at my center as well.  One lady gets arm in arm escorted to the scale while her husband gets her stuff.  The thing that pisses me off about her husband is that he drives her there and then takes the first parking spot right at the door until her 4 hrs. is up.  So rude!!!!!  So many come in wheel chairs, canes etc. that could use that space even just for drop off, but no....he always takes the first spot and he isn't even a patient. 
One Friday late afternoon there was a lady in the waiting room there to talk to people about Christ Hospital in Chicago. She went to her car to put something in it I notice...there she was...parking in that first spot and not even a patient!!!!!!!!!!    I said about sick people needing that spot and made her move her car.
What the hell is wrong with people? Have they no sense of compassion for sick people. 
Another Man stands at the scale waiting for someone to weigh him....this one is just some guy wanting to be waited on hand and foot or just plain laziness.  It cracks me up that grown people can not push 2 buttons. Oh brother....if this is the norm, then it must be me being very independent...which I am.
  take that rude people!  LOL

[Speedy1wrc]

Lest we not blame things on malice which can be explained by ignorance.

Whereas ignorance is defined as the lack of knowledge.

We all come from different backgrounds and have different opinions and views.

[jeannea]

I agree. Some people do these kind of things because in their minds they always deserve the closest space or to be waited on hand and foot at the scale. Others are truly oblivious and it never crosses their minds that there are other people in the world with needs. It's hard to tell the difference until you talk to them. Added to that, at dialysis you get people with varying degrees of senility.

But that's the patients. Staff should be trained to think about patients and their needs.

[Riverwhispering]

Does this male staff member always work on your shift?  Does someone else carry her bag when he's not working that shift?  What a silly thing to get upset about unless you really need someone to carry your bag.  If I'm really weak after my treatment they will carry my bags to the scale area but if I'm doing good they don't carry it for me.  Do you know for a fact that there isn't something else going on with her that maybe you can't see?  It might not be that he's favoring her because of her looks or whatever.

[CebuShan]

I left a center because I finally had had it with the visiting neph. He had his "favorite" patients and spent a lot of time with them laughing and joking. The rest of us, I don't think he even knew what we looked like because he never actually looked at us, just at his computer monitor! I told him that I wanted my other neph to see me in clinic and he told me I couldn't because HE wouldn't allow it! I stood up, told them to take me off the machine. I said I was leaving and not coming back. I got in his face and said that no "Pillsbury Doughboy" was going to tell me who I can or can't have as a Dr. I went right over to another clinic and got the paperwork started right away for a transfer. I told them exactly why I wanted to change. I stayed with that clinic until I started home hemo.