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Author Topic: Baxter UK charge premium rate for customer service  (Read 2288 times)
Woody72
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« on: August 21, 2014, 02:06:27 AM »
Just realised that the new Baxter Renal Customer Service phone number in the UK is a premium rate number - so baxter are making money every time you call to complain about missed stock take calls, missing items from your delivery etc etc

However, if you phone the main switchboard on 01635 206000 and ask to be put through to Renal Homecare that will save you up to 41p per minute.
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Simon Dog
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« Reply #1 on: August 21, 2014, 08:00:03 AM »
Talk about dirty tricks....
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cassandra
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When all else fails run in circles, shout loudly
« Reply #2 on: August 21, 2014, 03:51:53 PM »
It's disgraceful. Nxstage UK only recently changed to a free number
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I started out with nothing and I still have most of it left

1983 high proteinloss in urine, chemo, stroke,coma, dialysis
1984 double nephrectomy
1985 transplant from dad
1998 lost dads kidney, start PD
2003 peritineum burst, back to hemo
2012 start Nxstage home hemo
2020 start Gambro AK96

       still on waitinglist, still ok I think
Whamo
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« Reply #3 on: September 17, 2014, 02:00:41 AM »
Baxter's 24 hour help number is no longer 24 hours.  A human being no longer answers the phone.  What's going on with Baxter?
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cassandra
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When all else fails run in circles, shout loudly
« Reply #4 on: September 18, 2014, 01:56:55 PM »
As they recently bought Gambro, and something else as well, I suppose they've overextended, and are now neglecting their 'customers'
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I started out with nothing and I still have most of it left

1983 high proteinloss in urine, chemo, stroke,coma, dialysis
1984 double nephrectomy
1985 transplant from dad
1998 lost dads kidney, start PD
2003 peritineum burst, back to hemo
2012 start Nxstage home hemo
2020 start Gambro AK96

       still on waitinglist, still ok I think
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