Go to the PALS office at your hospital (Patient Advice and Liaison Service) they are wonderful, they will advise you and they will also get involved with the staff if necessary and make sure you are treated properly - and there are no comebacks on you, no-one is nasty because of it or anything like that. I involved them in Dad's care when we were having problems last year and they were so helpful. AND we suddenly got much better information etc!! Good luck