Bioya, please let me be your spy or let's call it a Secret Shopper.... I will pose as a "visiting" patient and see how the service is from the inside. Yummy!
Best of Luck and congratulations on your new position. But remember that there are probably many clinics who function very well indeed. Make sure you take time make the correct assessments and as they say 'Don't fix it if it ain't broken'. I say this because my clinic was working like clockwork until a new charge nurse arrived on the scene. The golden rule as I understand it in all management techniquies is to play a low profile at first, quietly observing all aspects of the operation and then maybe after a week or too make any necessary changes.Not this one. She'd decided to stamp her authority from the word go It was quite obvious that her first priority was to quickly impess her boss so right away without any consultation with the staff she completeley revamped the whole procedure causing confusion for the staff and ultimately long waiting times for the patients either in being put on or taken off. It took about two weeks for the staff to become fully accustomed to the new procedures and thankfully now all is in order again. I understand many of the old procedures have now been re-adopted with just a few of the new ones remaining. If the charge nurse had left time to make a more considered assessment we would have arrived at this point without without all the grief that her dive in head first mentality had caused.Please for the sakes of patients and many good hard working staff, don't be tempted to justify your apointment by by making quick face value judgements.