Annoyed with Health Center

[Deanne]

Just a rant. I'm annoyed with our health center at work. It's convenient in that it's part of one of our campuses. It's not at the campus I work at, so I still have to drive a couple miles from my campus to that one, but it's still pretty convenient when I'm at work.  A couple of weeks ago, I scheduled an appointment for this afternoon to get my final hepatitis vaccine and to see if they carry the shingles vaccine. When I scheduled the appointment, I didn't realize I was scheduling it for President's Day. Their website doesn't say anything about being open or closed for the holiday. It just lists their open hours as M-F, 8-5. However, it's an employee-only clinic and no employees will be around today. I called on Friday to ask them, and was promted to leave a voicemail message. I don't think anyone answers the phone in person over there.  No one called back. I checked my email for a message that I need to reschedule - nothing. I get the same voicemail prompt today. No mention of whether they're open or closed.

I don't know if I should drive all the way over there in person to find out if they're open (about 10 mile drive to an area I'd never go if I didn't work there), or if I should just assume they're closed and didn't bother posting the real hours or calling back to tell me. 

[kevinswife]

If they really are closed, it would have been nice if someone would have changed the voicemail greeting. . . ."Due to Presidents' Day, we will be closed on Monday, February 20".

If they really are open, and you don't show up, will they change you for a missed appointment?

If your work is closed, maybe the health center is closed too.

Good luck.

[Deanne]

I decided to assume they were closed. I tried calling and emailing. I got a response to the email, but it was just a message that the responder didn't know what the office hours were. His role was only to maintain the website and reset passwords.  There's no fee for missing if they were open, and if there was a fee, I don't think they could hold me to it considering I tried to contact them.