I Hate Dialysis Message Board

Dialysis Discussion => Dialysis: General Discussion => Topic started by: Woody72 on August 21, 2014, 02:06:27 AM

Title: Baxter UK charge premium rate for customer service
Post by: Woody72 on August 21, 2014, 02:06:27 AM

Just realised that the new Baxter Renal Customer Service phone number in the UK is a premium rate number - so baxter are making money every time you call to complain about missed stock take calls, missing items from your delivery etc etc

However, if you phone the main switchboard on 01635 206000 and ask to be put through to Renal Homecare that will save you up to 41p per minute.

Title: Re: Baxter UK charge premium rate for customer service
Post by: Simon Dog on August 21, 2014, 08:00:03 AM

Talk about dirty tricks....

Title: Re: Baxter UK charge premium rate for customer service
Post by: cassandra on August 21, 2014, 03:51:53 PM

It's disgraceful. Nxstage UK only recently changed to a free number

Title: Re: Baxter UK charge premium rate for customer service
Post by: Whamo on September 17, 2014, 02:00:41 AM

Baxter's 24 hour help number is no longer 24 hours.  A human being no longer answers the phone.  What's going on with Baxter?

Title: Re: Baxter UK charge premium rate for customer service
Post by: cassandra on September 18, 2014, 01:56:55 PM

As they recently bought Gambro, and something else as well, I suppose they've overextended, and are now neglecting their 'customers'