NxStage Disappointment

[KR Cincy]

Anna...I love that your nurse in on in this. While I love being an easy patient to get along with, I'm sure my nurses would be with me in a struggle like you are having. I'm now waiting for a NxStage delivery that was due yesterday...apparently they have gone away from UPS for deliveries to some other company. They called this week to set things up, but I was (my fault here) late getting back to them...she thought she could get it out yesteday, but apparently not. It's my hope of hopes that we aren't at the beginning of a situation like yours becuase, as you know, the extra stress is just not good.

Hope things are hoppin' in NYC and that you are well!

[Meinuk]

KR, they do try.  I just think that somehow, for the past few months, my account with NxStage has fallen through the cracks.  I don't deserve it, and it is time that they pay attention to details.  Let's see how next mont's delivery goes.  Of course, all of my Fresinius deliveries have been perfect - which only makes the NxStage errors more glaring in comparison.

I have mad respect for my training nurse.  She is no nonsense, a professional woman who works full time, and has six yes, count them, six children.  I always feel bad when I have to call her late in the evening, but she is always cheerful and always understanding.

So, things keep on rolling along in NYC.  It was a beautiful day today, after I dropped my blood off at the unit, I took a long walk along Central Park South, coffee in hand, feeling healthy, surrounded by sunshine and some trees...  can life get any better?

Anna

[KR Cincy]

Well, I don't ask that last question much anymore, but at least I know it can get worse!!
Enjoy the day and the weekend...can't wait to chat with you again!

[Russ]

Several months ago we had an incompetent rep handling our region.  Someone else is handling our area now and it seems things are a little better regarding supply deliveries.  I think their internal computer system (order tracking/customer notes) is a bit lacking too.  I want NxStage to succeed too.  I feel so much better with NxStage than when I was in-center.

[skyedogrocks]

Nxstage annoyed me these past 2 weeks.  We are on a bi-weekly delivery schedule, I hate having all those boxes in my house and there is not a lot of room for storing them.  However, the past 2 months or so our schedule is all messed up and we have no idea why.  We have 7 freaking cases of cartridges and 200 freaking drain lines. We have told her no more cartridges and lines for a while, but we keep getting them.  So last week was all messed up, we were supposed to have our bi-weekly delivery, only got a week (but 2 freaking cases of cartridges!), then we called and were supposed to get a UPS delivery for a week and then next week get set up on our regular schedule.  She talked to Rob's nurse and he has to go to his dialysis center to pick up the freaking boxes and his nurse tells him he'll get a delivery next Tuesday.  I call the rep steaming mad and she says he's getting a delivery on Friday.  MAKE UP YOUR MIND PEOPLE!!!  So annoying!!!  I guess they are bitching about the log sheets, they need to get them faster (we give them to the nurse once a month or when Rob see's her.  I felt like telling her I will drive them over to her in person, NxStage is only 2 towns away from me.

As much as they annoy me with the deliveries, it makes Rob feel tons better and that is all that matters to me.

[Roadrunner]

I think the stock situation is hurting them.  The number of their clients is increasing and I don't think they are increasing their staff.  I had someone call me before the last order was due and they said they were trying to help out.  I got the feeling they are overwhelmed with the amount of work.  If each area now has a different carrier it must be hard.

I don't know what forms you are using but I find them counter-intuitive.  Some items ask for number of units and some ask for boxes.  It makes it hard to count.  Why can't they just ask how many boxes of cartridges you have.  They are going to send you full boxes and not a specific number of units.  I listed I needed 4 SAKS since they asked for units, and they sent 4 boxes of SAKS. 

[kitkatz]

Have they fixed your situation yet, Meinuk?

[Meinuk]

My next order isn't until the 26th and my delivery is for April 3rd.  So, we'll see. 

I am amazed when I read posts about paperwork.  I've never been given any inventory/order sheets.  (I had to make my own) All I have ever gotten form nxstage is four one page list of dates for order/delivery.  (they look exactly alike, they are not dated upon issue, and in my case, two were wrong. They were mailed to me in December, January and February)

Last week, my nurse placed a conference call between my rep and myself, and brokered a deal that I e-mail my order so that I have written proof.

I'll post all about my order and delivery when they happen.

[Roadrunner]

When we (it's a partnership) started home hemo we were given a NxStage folder like salesmen give out.  Has the a picture of the NxStage on the cover, inside is a card listing the customer support specialist, phone number, fax and email info.  It also included a delivery schedule that had our name, address, phone and account number on it.  It also included about 1/2 dozen "Home Inventory Forms"

It lists the items to be ordered and asks for what you have on hand, the amount you need and the expiration date.  It then has a place to write notes to the Customer Service Rep.  You are to call or fax or email them this info.

[Rerun]

Maybe you'll get a transplant and they'll have one less customer.

I've also emailed BAXTER Dialysis Supply Co., to see if they can come up with a solution.     You are correct.  If we can get some competition going then we have a choice.