Oh my gosh!! I can't believe some of the people that are allowed to be techs!! I am soooo sorry!! As a tech, I'm completely embarrassed! We're not all like that. I hope you said something to the manager about that. That behavior is totally inappropriate and just ignorantly heartless!!!!! I looooove a lot of the comments you guys made!
Hang in there are try to forgive her stupidity.
Joanna