My NxStage weekend

[KR Cincy]

I'll try to present the short version...
It was time for a new control panel in the PureFlow...we did, primed the new pak, and the next day started a batch. Just when it was about done, the PureFlow alarmed saying the control panel door was open...it wasn't, but even if I fixed that flaw, it would go right to drain and there'd be no doing a treatment that night. (We had no warmer so bags weren't an option...and I was already into my third day in a row off so I was really supposed to be all hooked up!)

I spoke several times with Brian at NxStage technical support and he was awesome. He assured me I hadn't done anything wrong in the control panel installation, and while most foks would want me to start a new batch to see if it was just a one time thing, he said that it had already caused too much anxiety and aggrivation so he'd send me a new one. This was at 5pm on Sunday and I had a new control panel, a new purification pak AND a warmer the next morning (a holiday!!!) at 8:00 am. It was great...amazing customer service.

While I"m grateful for their exemplary efforts, it did really instill further in me how reliant upon technology my life is. That was a little overwhelming...I think up till now I'd pretty much glossed over those details. But when something like this happens, it really brings our situations home.

[Joe Paul]

Thats great they hooked you up. I hope all will be well for you here on out. Good luck 

[Sluff]

just keep on keeping on buddy.. good for you.

[jbeany]

Just don't send that heater back!  That's the only thing I've got to gripe about here - otherwise they've been great when we've had problems.