CARTRIDGE LOT # 7107708
Yep, we have now had our SECOND cartridge leak. The first was a real test of our (my) capabilities to remain calm under pressure.
Dec. 16:First we notice alot of fluid flowing down the front of our table, under the machine.
When I day alot, I mean an actual waterfall. I calmly address all areas- the therapy bags, the waste line, the saline- nope no problem there.
Suddenly, the RED 715 ALARM! Yikes- get the book- look it up- okay- not really a blood leak- whew- just the fluid running across the blood leak detector, causing the alarm. Call NX Stage- this is our first RED 715 Alarm.
It seems we are on hold forever- I need to do a manual rinseback, but want to talk to a human to reassure me. Nope- husband is thinking we just do the rinseback and get him off then deal with the water flow. Finally, tech comes on and I inform her that I'm going to the the manual NOW- clotting is a real issue- she agrees to call ME back.
Whew- hubby off, all's calm. Get the towels-thank goodness we are on linoleum in our "medical lounge" in the basement!
NxStage calls me back- asks alot of questions. It seems the failure has been reported. It reportedly happens after 2 hours into treatment. Well, though not reassuring, we finish our call with instructions for the "pizza box" cartridge return.
Dec. 30: Second RED 715 Alarm. On treatment 2 hours, only 20 minutes to go, relaxing watching the Bears game and hubby says
" Honey, I think we have a problem"!-
Ya think?- There's water pooling under the machine- no waterfall, but it seems the alarm came just in time. We do the manual rinseback and I'm not nearly as "frazzled" this time. Piece of cake- no big deal- get hubby off and safe and then get the towels.
Our call to Nxstage gets us a "pizza box" coming for us to return the cartridge. That's all we need from them this time. No help, no direction. We were both calm and oh so
!
So- we have been tested! We can handle the alarms, the water, the stress of it all- just fine! Or so we think...we'll just see when our next "pop quiz" of alarms comes up!
Jot the Cartridge lot # down: 7107708.
(We have 2 of those cartridges left- wish us luck!)