Cycler swap

[KatieV]

I've been having problems on a regular basis of running out of dialysate before my treatment is done.  I use 307s - two 25L treatments out of each.  Often we'd be from 0.2 to 1.5 L short.  I reported it to NxStage and the tech recommended that I ensure that the Pureflow is shut off as soon as rinseback is started (which we generally do).  She also that we could do a test to determine whether it was an issue with the SAK or cycler.  We hung bags Wednesday night and, sure enough, was 0.3L short of fluid! 

I called NxStage again to report this at 10:30pm Wednesday night.  He said we'll swap out your cycler; it'll be there tomorrow.  Got a call from the courier at 3pm - "I'm picking it up at the airport; I'll be at your house in half an hour".  17 hours after calling NxStage, I had a brand-new cycler sitting on my Pureflow.  Didn't have to miss a treatment!  Very happy with the service!

Now we'll see if the problem continues...

[Hootie]

We had that problem and the change out worked fine.

[Xplantdad]

Tech support and cycler swap outs from NXStage are fast and almost pain free. We've had three swap outs so far...and the last one they delivered on Labor Day!

The only minor complaint that has happened every time for us is...when they swap out the cycler-'someone' at NXStage schedules for the "bad" cycler to be picked up by UPS and sends out a call ticket for pick up. But, you guessed it, the courier has taken it every time and left us a receipt.

So we were left with UPS coming on multiple attempts to pick it up. 


Now that I have the local zone rep for NXStage cell number...I just shoot him a text and we're good to go!