book stores and boo boos

[gothiclovemonkey]

 Recently, I took my son to Barnes and Noble, as we normally do on occasion to get some awesome books. My son walked into the book case face first-- in the Children's section, no less, spliting open his eyebrow, and also leaving a nice welt and bruise
Now, I know my son is, like me, very clumsy! BUT, this was the kids section... and he was simply walking to put a book back. Not paying attention, talking to me, and smacked right into it. Scared me to death when I saw the blood. The employee at B&N didnt think he needed medical attention, but I thought it looked a bit deep, so I took him to the ER anyway. I was right, He ended up needing to have it glued back together. They wanted to do stitches, but decided that this would be safer; that numbing that close to his eyeball could be dangerous. Although, warned it could leave him scarred.

So, I decided to write B&N a nice letter, explaining what had happened, and suggest that they consider putting corner protectors on the shelves in the children's area. It has been nearly a week, and they have not contacted me back. I am sure they are a busy company, but you would think a matter like this would be something they would respond to fairly quickly.
I am not sure If I should take this matter any further? Normally I would shrug it off as merely an accident,  but after thinking about it, I don't want this happening to another child, when the solution is so simple. I am sure my son is not the first, and wont be the last unless they do something about it. I am not one to make a huge fuss, but when it comes to children, why not be safe than sorry?

What do you guys think I should do?

[Deanne]

Is it possible to take your son back to the store and ask to talk to a manager? Seems like it could help if they see the injury for themselves.

I'm sorry your son was hurt!

[gothiclovemonkey]

they saw it when it happened.

I want to make it clear that im not trying to sue or anything ridiculous like that. i just want to keep it from happening again.
I called them today at the store where it happened. i suggested it to them. i think that is really i can do.

[jbeany]

im not trying to sue

Honestly, until you do - they likely won't respond and they won't do a thing.  Responding would be admitting blame - and the cost of putting on bumpers on every shelf, even if only in the kids's section, on a chain-wide basis is so great, it's easier and cheaper to offer a settlement for any real lawsuits that come in.

Can you tell my paralegal training has made me cynical?

[gothiclovemonkey]

so what should i do, jbeany?

[jbeany]

I'd just let it go.  You wrote them already and expressed your concern. Unless you have lots of time and money to hire a lawyer and pursue a lawsuit with very little cause, it's futile. But it's up to you!

[gothiclovemonkey]

noo i dont want to do that! Thats just silly. I just wanted to protect another child from that happening, and also in a way, the book store as well, because i know some parents who would sue for just about any thing they can... (which is just stupid, if you ask me... but they are among us)