Wow! Thanks for the info, Cariad. I'll do a little more digging. For the record, I tried Loyola for care but they were not what I expected. I had seen the dr. and was told that they would like to try putting a stent to my 1 functioning kidney to see if it might improve. We got home & got a call that they had an opening & to come back to the hospital. No problem. We went back.
Finally found where we needed to go (try getting directions from an employee there, what a joke!) & got checked in. We were told to sit in the waiting area & someone would come and take us to my room. This was about 8:30 pm. My husband & I both dozed off and at 10:00 pm, he woke and wondered why no one had come to get us. He went to ask the receptionist, who was shocked that we were still there! We asked if we could just go up there ourselves so the receptionist called up and got permission. We went to the floor & wing that we were told and they were surprised to see us. Yes, we were told, they had me down on the list but they didn't have my room ready yet. I was getting really tired and was ready to leave. They finally said my room was ready and had someone take us to it. Then they apologized for not having a
BED for me! Sure enough, there was a couch in the corner but no bed! I flopped down on the couch & said, "Fine, I'll sleep here".
The CNA left to look for a bed and I'm arguing with my husband because I just had a bad feeling and I wanted to go home. He finally talked me into staying and they did find me a bed. I did really like the surgeon & followed up with him.
BUT I had a nurse that barely spoke English (I think she spoke Portuguese but I'm not really sure since I speak 0% Portuese.) None of the languages that I speak a little of didn't work & I simply could not understand her accent. Usually I have no trouble with accents but this time...
Also, I kept having interns coming into my room to "check" on me. Normally I wouldn't mind but none of them seemed to have a clue what they were doing. I found out later that they weren't supposed to check on me! That explains why what I thought were simple questions were always met with confusion. They would tell me that they would aswk & be right back but none of them ever returned! I finally called my neph at home and told him everything that was going on. Since I was to lay flat on my back after the surgery, I had my husband take my cell phone (with my neph still holding and find the person in charge on the floor. My neph talked to them & whatever he said, all of a sudden, my care improved. I got a nurse that spoke understandable English and the interns stopped making appearances. As I was packing my stuff to leave, a director of something came to my room to apologize for the screw-ups. I will give her credit for not trying to make any excuses for what happened but I did tell her that I wouldn't be back.
A few months later, a friend was sent up there for some tests (not kidney related) and had a similar experience!
Where I really wanted to go originally was Stanford in CA. When I lived in CA I had all of my major surgeries at Stanford. I love the staff there! From the Drs. on down to the cleaning staff. The biggest plus though, would be that I would have been close to my family. Unfortunately, my Mom is not doing too good right now and I wouldn't want her to feel pressured. So, I'll stay out here in the Midwest.
(I also think my husband was a little worried that I might not want to come back!)