Beep Beep, reload the blinking set - AGAIN!

[Hanify]

I've been doing PD with the Baxters homecare for over a year with no problems.  However, just recently we seem to get 'reload the set' all the time.  We don't reload the set - we just give it a wriggle and get it to go through it's motions again.  It's usually then OK, but sometimes will do it a second time before it's OK.  Anyone else struck this?  I wondered whether the sets themselves might be a tiny bit faulty.  Have had no problems overnight ever though.  Hmmm.

[KICKSTART]

Up to now ive only had one faulty set , which didnt actually register as that , it kept telling me 'heater line', so when i rang Baxters they said it was most likely the set , put a new one in and fine! However i have gone through 2 machines in 3 weeks , the first one the thermostat on the heat pad went!! Why dont you either ask for a new machine or a new batch of sets?

[Savemeimdtba]

Can you try a set from a different box?  That should determine if it's the sets.. otherwise, I'd say call the company and tell them what it's doing. 

[BigSteve]

I don't know how fast Baxter is south of the Equator, but when I was having a problem they said
they could get me a new machine the next day if the problem didn't solve itself. Which it did.

[george40]

From experience, call tech support so the complaints are recorded. It makes it easier to request a new machine, because they will see a history of problems. But, it sounds it could be some faulty 'sets'.

[Hanify]

Thanks for all the advice.  I don't think it's the machine, cos it was fine up till recently.  Am on a new box of sets tonight so will see if that helps.  Yes, Baxters are really quick down here too - have had a machine replaced in a day once before cos it was too noisy.  No questions asked.  Amazing service.  Thanks again everyone.