Replacement machine

[Simon Dog]

I was setting up my NxStage System 1 last night at 6:30PM and got a 502 error.  Customer service confirmed that error is shorthand for f.u., and had a machine shipped from NY and delivered to me in the Boston area today.

The machines are allocated 4000 hours between swap out for preventative maintenance, and I managed to get a bit over 3500 hours out of that one.

The service was great arranging a delivery on a Sunday, but this experience would make be reluctant to take the cycler on a cruise or to an area outside the service area (I know one patient who takes hers to Mexico) unless I was traveling with another person on D who had a system for mutual backup.    This makes me wonder if Bill Peckham ever found that NxStage traveling partner for his Antartic cruise.

[Simon Dog]

AAARGH!!!!!

The new cycler worked, but when I went to bed I noticed that the fan makes a loud humming noise even when it is turned off.   New cycler on the way.

[cassandra]

O Simon I'm very sorry for you 
There is a huge difference in noise production per machine, I totally agree.
Several times I came close to trying to throw the whole d..d machine out of the window    it's a silver lining that it would be physically impossable. But than again, I mentioned that to tech support, and the next day I had a new one. Very quiet.


Good luck, Cas

[cbatsea]

We've had the same cycler since we began at home....but I've replaced the pure-flow 3 times....it's a PIA, but it's so much easier than hanging bags!  Our cycler is fairly quiet, but the pure flow sounds like an old washing machine!  Some are quieter than others. 

[solid98]

AAARGH!!!!!

The new cycler worked, but when I went to bed I noticed that the fan makes a loud humming noise even when it is turned off.   New cycler on the way.

My second Liberty PD cycler sounded like it was steam powered. I had to keep the TV on all night to drown out the noise just to be able to sleep.