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Tío Riñon
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« on: December 12, 2012, 05:42:52 PM »

What is the story behind Baxter and its charging late fees to the clinics?  At various times during the past year, I've been told that I was beyond a deadline for placing an order for solution and that my clinic would be charged a fee?  Why is this? 

What is even more strange is that I have been told that Baxter needs to get the clinic's approval to be charged the late fee before the order can be placed.  If they don't agree, will I be denied my solutions? 

How does penalizing the clinic motivate me to follow Baxter policies?  Who is responsible for my fate if I can't get my solutions in a timely fashion?

Anyone else have experience or knowledge of this?  Please share.

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Joe
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« Reply #1 on: December 12, 2012, 07:34:06 PM »

When I first started PD my nurse told be I needed to be on time with my orders or there would be a fine levied against the clinic. I haven't had that happen to me, so I don't know what the process is but it wouldn't surprise me.
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Tío Riñon
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« Reply #2 on: December 22, 2012, 04:09:32 AM »

I found out from my nurse that the fee is an expedited order charge in case Baxter doesn't get the required two weeks notice.  Nevertheless, I still don't understand why it would be charged to the clinic.  The clinic has no control over the actions of the patients.
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Whamo
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« Reply #3 on: December 25, 2012, 03:31:37 AM »

That's important to know.  I'll be vigilant in placing my orders on time.
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