Our transplant center was/is very compassionate. The only complaint we had was with the SW who gave us some incorrect info at the beginning of the process that set us back about 8 months!
But the receptionist is a kidney recipient herself and I think that helps set the tone.
We did discuss changing centers when my 24 hour urine test fell slightly below their cut-off (but above the cut-off at another center). They contacted me and allowed me to come in for a nuclear kidney function test to clarify my function. Bummer, still failed, but felt better knowing the exact results. After all, I wanted Carl to have a GOOD kidney, and not one of my bum ones.
If you are being treated poorly, let them KNOW that you are seriously considering going elsewhere. That might improve their performance. Ka-ching!
Aleta