I Hate Dialysis Message Board
Dialysis Discussion => Dialysis: Home Dialysis => Topic started by: cassandra on September 08, 2016, 08:19:45 AM
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So my cycler alarmed on 71. Don't remember seeing that before. Was during prime. So I just pressed it away, pressed 'play' and looked it up. Aha needs PM (product maintenance) call Tech support and expect the same as with PM on Pureflow to have a kind of conductivity test to be done or something. But no. Need a new cycler. Arranged with the distributor for today after morning D, as I have to do bloods. Some guys in a white van come to pick it up.
I ask where my new machine is (I'm really hoping for a System One Plus), but they don't know about that.
So I call the distributor, where is it? They've lost it ::). Really? After a few hours I get called back : do I need it soon? And tings.
So I might have it tomorrow morning or otherwise tomorrow evening, depending on traffic.
Weird or what?
Love to all, Cas
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So I call the distributor, where is it? They've lost it ::). Really? After a few hours I get called back : do I need it soon? And tings.
So I might have it tomorrow morning or otherwise tomorrow evening, depending on traffic.
What did you say to that? I think I'd be speechless!
When I got my first supply shipment, we were told to expect about 35 boxes. Only 4 showed up! The others got lost - never heard exactly why, but the rest of them were delivered later in the week.
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What did you say to that? I think I'd be speechless!
I wás, than I asked if she was joking. I informed the hospital, and apparently they are supposed to have them in stock.
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Hope they overnite you a new cycler! NxStage doesn't always use medical supply couriers to deliver and I wish they had. One delivery guy thought he was delivering venitian blinds to us. Another guy practically dropped a new cycler on our living room floor. It wasn't in a box. He carried it in and just sort of let it drop down on the floor. He had no idea that it was a lifesaving machine. After that I began to try to "educate" every delivery person about dialysis and what it was they were delivering (supplies, cyclers, etc..). BTW, when we got the 71 alarm for preventative maintenance, NxStage told me the cycler could still be used indefinitely until we were ready to have it exchanged. You might ask them about that but apparently it doesn't necessarily shut down, the 71 is merely a yellow caution warning reminding you that PM should be performed. I wish I had known this because maybe I would have been able to schedule the exchange for a more convenient date.
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Other than the one time that UPS missed delivery to the medical courier...the other three times we had a new NXStage cycler within 24 hours...the last one in 5 hours...as they had one in a warehouse in downtown Phoenix!
Hope they get yours straightened out ASAP