I Hate Dialysis Message Board
Dialysis Discussion => Dialysis: General Discussion => Topic started by: Tío Riñon on September 26, 2013, 11:47:05 AM
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For the second time in the last 3 months, Baxter has delivered my solutions and other products without notifying me in advance that my 2.5% green is back ordered. Both times they expected me to resort to manual bags (I use a cycler) until they can get the product to me. When I ask when they will fulfill my order, they state that they don't know. I am expected to contact my clinic and coordinate an alternate prescription until they can make a delivery.
I am incensed by the lack of planning and professionalism by this company!!
I spoke to a supervisor about advanced notification of patients since they have known about this for at least a week. He told me that it should have been done.
I asked what their plan is should this happen again in the future. They don't have one.
I pointed out that if a patient or clinic places an order even 1 day late, they are charged a fee. I inquired about the compensation to us for this inconvenience and was told that it is unfair.
I explained to the supervisor that he had a lot of excuses, but no answers. He agreed and I have a call to his superior. This is ridiculous!
Has anyone else experienced this problem recently? I'm going up the chain of Baxter until I get some answers. We are paying thousands of dollars for this service and aren't getting treated properly.
Please share your experiences so we can present this information to management and get some changes made. This is unacceptable.
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please refer to my thread 'i hate baxter' in the home dialysis section.