I Hate Dialysis Message Board
Off-Topic => Off-Topic: Talk about anything you want. => Topic started by: Brightsky69 on April 20, 2011, 08:45:11 AM
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I have NEVER in my life experienced this from a car dealership.
I had my car salesman call me up and screaming and yelling at me about not giving her 100% on a customer survey. This woman called me up at WORK screaming and yelling at me because I didn’t give a 100% grade on the customer survey. She was saying she had to pay a $500 fine. I am like WHATEVER…I just spent close to $20 grand at that dealership and you got the NERVE to call me up yelling and screaming at me?!?!?!? F YOU AND THAT DEALERSHIP I already called the owner of the dealership lodging my complaints. Some manager called asking me to please call him back. OH HE11 No…..I will talk to the OWNER of that dealership and no one else. Plus I will be sending an email to the actually car company. I will be naming names and naming the dealership.
What good is a “customer survey” if they don’t want HONEST answers? They have pissed off the wrong woman!
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They have got to be kidding. I cannot believe this. This is definitely something I would not let go! :boxing;
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YlGuy....trust me I am not going to let this go. I have already put in an application to refinance my car with my credit union. I will be sending an email to the actual car comapny headquarters. I will be naming names and naming the dealership in the email.
This to me is outrageous! I spend my hard earned money at your dealership and you have the never to call me up b1tching me out??
I am sure that so called manager wants to apologise or whatever....no apology will surfice. They have completely crossed the line with me. Registered letters, emails and phone calls will be going out to all concerned.
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Kick butt, Rightside - only don't send an email - send it certified, registered mail so you have proof they got it!
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:boxing; Wow that's really unprofessional of her - give 'em hell!
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Some people are just :urcrazy;......
I dont think i have ever filled out a rate me/us card and given all category's 100% across the board.
In the letter you should mention that not only have they lost your business but also everyone that you tell about this bad encounter.
I mean you bought the car that should make the salesman/woman more then happy on its own.
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Seems to me she should have told you about it before, and what it would cost her if she didn't get 100% - and then knocked $500 off your price to get you to put down the perfect score! ;D
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How about the local media. Maybe the local paper would like to publish a story about this dealership.
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I just sent a nice :sarcasm; little email to the corporate headquarters. I refinanced my car with my credit union at the same rate.This car company will not be getting interest from me.
I spoke with the dealership manager....all he did was say sorry. Whatever...to little too late. I told them I would never set foot on their lot again as long as that sales person worked there. I also said "You have lost a customer!" He was basically like ::) whatever.
I am sure when he apologised to me he was thinking 'I took care of that.... on to the next one'
LOL I would love to see the look on their faces when they get a fax from corporate saying they are investigating a complant from me. :clap;
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:clap;
Do NOT let this go. Follow up on this. This truly is despicable.
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WOW :o
I never put all my information on customer surveys, but it also sounds fishy that she would loose $500 because she did not get 100%. The manager may not care, butthe owner should. In this economy they should be happy they are getting business. As stated before, very unprofessional.
So what car company was this?
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I would say that that manager or the salesperson never took any sales courses. One of the first things taught in the course I took was that a customer will tell of their experiences, good or bad, to an average of 10 people, those 10 people will tell an average of 10 people, etc. It's word of mouth, and it's the best advertising you can get. So far, you've told everyone who's read this thread, and I'm sure you went into more detail with people around you. I'm sure that those you've told will not buy from that dealership, or even the company after this.
They shot themselves in the foot. I'm sure that the company doesn't want the salespeople, those who are the representatives of their brand, to treat customers the way you were treated. It gives them a bad reputation, and in this economy, that's the last thing that they want.
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I am sure the sales person is going to lie and say she never called screaming and yelling. And I amsure the manager will try to sweep this under the rug by not telling the owner about it. They said the owner was out of town.
I am hoping to get a phone call from Kia Motors with some sort of acceptable resolution .
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I feel your pain. I usually keep a car 12 to 14 years because I hate buying a new one that much.
Bill
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Seems to me she should have told you about it before, and what it would cost her if she didn't get 100% - and then knocked $500 off your price to get you to put down the perfect score! ;D
Obviously she wasn't that intelligent!
One of the first things taught in the course I took was that a customer will tell of their experiences, good or bad, to an average of 10 people, those 10 people will tell an average of 10 people, etc. It's word of mouth, and it's the best advertising you can get. They shot themselves in the foot.
With the likes of Facebook I would think that figure should be much higher (although granted, maybe it's just you and me on there playing Farmville and Bejewelled Blitz ... ;D )
I am hoping to get a phone call from Kia Motors with some sort of acceptable resolution .
And the moral of this story folks? Never buy a Kia.
;D
She sounds like an idiot, Brightsky. Yay! you for not letting it go.
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I have gone to battle a few times writing letters to headquarters about car repair issues. Once to Buick then to Chevrolet. Both times I got compensated - not fully but enough to make it worth it. It can take a while but hang in there!
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My thing is what good is a customer survey if they don't want honest answers?? My guess is if she would have gotten a 100% score then they probably would have handed out a $500 bonus. She was pissed becasue she didn't get her $500 bonus and had probably spent that money already. Hence she called me up screaming and yelling.
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I am sure the sales person is going to lie and say she never called screaming and yelling. And I amsure the manager will try to sweep this under the rug by not telling the owner about it. They said the owner was out of town.
I am hoping to get a phone call from Kia Motors with some sort of acceptable resolution .
I would say then "How do you explain phone records?"
Your company's phone service will have it and so will they and which line she used.
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I think she called me on her cell phone. It was a different number than what she had called me on before.
I did get a call from Kia Motors and they said "All Kia dealerships are independantly owner and operated" translation: We don't give a crap about you.
They went on to say that 'we forwarded your complant to the dealership and to the distric manager.' translation: We REALLY don't give a crap about you. NEXT!
At least I can tell everyone I know on this earth NOT to buy a car from Southern Lynnhaven-Kia. It's too bad because I really like my new Kia Soul. I need to call up another dealership to tell them my story and say that I will be coming to them to have any work done on my car.
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Oh and Kia Motors said that as soon as they got my complaint they forwarded it on to the dealership.....Have I heard anything from Southern Lynnhaven Kia???? Nope. They have don't nothing to recitify this situation.
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Southern Lynnhaven- Kia in Virginia Beach SUCKS A$$. If you live in VA beach, VA DO NOT buy a car at Southern Lynnhaven Kia.
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I think she called me on her cell phone. It was a different number than what she had called me on before.
I did get a call from Kia Motors and they said "All Kia dealerships are independantly owner and operated" translation: We don't give a crap about you.
They went on to say that 'we forwarded your complant to the dealership and to the distric manager.' translation: We REALLY don't give a crap about you. NEXT!
At least I can tell everyone I know on this earth NOT to buy a car from Southern Lynnhaven-Kia. It's too bad because I really like my new Kia Soul. I need to call up another dealership to tell them my story and say that I will be coming to them to have any work done on my car.
If she was stupid enough to make a call like that from her cell phone then post the number here. I know a number of people who would love to give her a call and let her know what kind of person we think she is.
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Yeah, I'll call, I'll call! :cheer:
I love it that I'm not the only one to take people to the carpet! :beer1;
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My phone number only keeps a historyfor 24 hours. Feel free to call Southern Lynnhaven Kia. http://www.kialynnhaven.com/
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It is an 800 number so the call is free. Due to the time difference I will have to wait until tomorrow to make the call.
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To bad, the owner should be aware of this and probably isn't. However, they have your money so why should they care is their attitude, next sucker? Heck, they could have atleast offered a free oil change or basic vehicle service such as rotate tires, inspect something.
What should be concerning is the number she used to call you, which should be a red flag to them. Why does she have your number or information at home if that is her home number or cell number. All calls should bethrough dealerships phone lines. So I'm a little paranoid after identity theft.
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Continue to kick the butt of the dealership.
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find out who the owner is. That shouldn't be too hard to do. Then send them a letter, with a tracking number, so you know when it's delivered, to the owners house.
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One of the first things taught in the course I took was that a customer will tell of their experiences, good or bad, to an average of 10 people, those 10 people will tell an average of 10 people, etc. It's word of mouth, and it's the best advertising you can get. They shot themselves in the foot.
With the likes of Facebook I would think that figure should be much higher (although granted, maybe it's just you and me on there playing Farmville and Bejewelled Blitz ... ;D )
My mom is there too, playing Farmville, Bejewelled Blitz, and Family Feud. *G*
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;D My BF said he wold call up there and act like a potential customer and say stuff like "Is it true that once you buy a car up there that your employees call up customers and scream at them?" :rofl;
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To bad, the owner should be aware of this and probably isn't. However, they have your money so why should they care is their attitude, next sucker?
What should be concerning is the number she used to call you, which should be a red flag to them. Why does she have your number or information at home if that is her home number or cell number. All calls should bethrough dealerships phone lines. So I'm a little paranoid after identity theft.
You are so right. They could give a rats a$$. So I emailed them again and asked what has been done to recitfy this sales person behavior. Has she been fired? I also asked why I haven't received a formal written apology from the sales person or from Southern Lynnhaven Kia.
I also told them "Why is this person harassing me from a private phone number?"
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I should have drove stright down to Southern Lynnhaven Kia right after she made that phone call to me. I should have put the fear of God into her. >:D
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I should have drove stright down to Southern Lynnhaven Kia right after she made that phone call to me. I should have put the fear of God into her. >:D
:thumbup; :rofl; :rofl; :rofl; :Kit n Stik; :Kit n Stik; :Kit n Stik; :boxing; :boxing; :boxing; :-[
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I am being ignored. None of my emails have been answered. No apology..nothing.
So I posted on their Facebook page.
I totally regret ever buying a car from Southern Lynnhaven Kia. I had a sales person call me up screaming and yelling at me for not giving a 100% score on a customer satisfaction survey. Screaming at me that she had to pay a $500.00 fine because of it.
I spent thousands at your dealership and I get screamed at...nice.
I had to post it on their website disscusion page because to post anything you have to "like" them. I am NOT about to do that.
http://www.facebook.com/ShagAutoFan?sk=app_2373072738#!/topic.php?uid=103943944051&topic=16474
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I think the war is over....
Well...I finally received a sincere apology from Southern Lynnhaven Kia. They even offered to pick up my car and take it in for oil changes and other maintenance since I do not want to ever encounter that salesperson in my lifetime.
I don't know if I should trust them with my car.
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That salesperson's action of calling you at home to berate you was obviously totally unprofessional. It's my guess (as someone else also wrote) that she wasn't actually docked $500 but rather gets a $500 bonus for a 100% rating.
Now here's your problem though...the reason most car salesmen are so good at selling cars and getting the most profit out of every sale is because they sell a car dozens of times a week and most of US only buy a car once or twice a decade. So of course we are on un-level ground and at a severe disadvantage.
I make that point because especially nowadays the car business is no longer based on customer "loyalty" and the expectation of repeat business. Cars are made so well now by all the companies that it might be 8-10 YEARS before you even think of buying a new car again. So all the advertising money is aimed at making cars an impulse purchase commodity that appeals to buyers on price, flashiness, safety ratings, etc...NOT customer loyalty. The last company that did that (Oldsmobile) no longer exists. Look at the new Audi commercials: they are actually pitching their target market to NOT buy that Mercedes just because "your family has always bought a Mercedes."
And a lot of these sales people and even their managers are mostly short-term employees. Selling cars is a humiliating and brutal business for most people who give it a try. Most do not succeed for very long. Any salesman still selling from the floor after more than a few years is either too stupid or too lazy to be a manager. They really don't care about building a long-term relationship with customers and the "hassle" of answering your complaint is just an annoyance.
Unless you have contacts at a local newspaper (and if the dealership is an advertiser forget getting any help there), the only thing you can likely do that might cause them some pain is to return the vehicle and get a full refund. That's probably unlikely. The reason you are getting the "I don't care" attitude is because the sharks...er, sales people have eaten you and have your or the bank's money and they are trolling for their next victim. Transferring your loan to the credit union is not a bad reaction, but that will just hurt the dealership's owner. That salesperson who called you will still have their commission.
What would I do? I'd note that for major dealerships the sale of cars is a very low margin activity. Where they REALLY make their money is at the Service Dept desk. So I'd make a personal appointment with the Service Manager (more likely to be a long-term employee) and relate your story of how the Sales Dept has lost a customer for the Service Dept...and give them a chance to make it up to you somehow such as through service credits, free oil changes, or whatever.
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:beer1;
Well, I posted the above at the same time you posted your last response. And see what I mean? They want your SERVICE business and are willing to suck up to get it.
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Willis - I think you have something there.They advertise this "Lifetime Benefits" package.They tell you about it making it sound like FREE oil and filter changes. Free state inspections etc. but nothing in the paper work says anything is free.
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They are not going to get anymore of my money.
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Too much. I called about 45 minutes ago and asked if I bought a car there would I receive a customer satisfaction survey. They said yes. I asked why would I buy a car there if I did not give 100% I would receive a call from the salesman yelling at me. I told them that this happened to someone I knew recently and I was disgusted by this and I would be sure to let anyone know NOT to purchase a vehicle from them. They have no idea I was calling from CA. lol.
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YLGuy You are the BEST! :rofl; :rofl; I bet that is why I got a call from them apologizing so profusely. After all I my emails were being ignored. I was wondering why they called me all of a sudden.
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My pleasure. I truly am disgusted by this and was more than happy to let them know this.
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YLGuy You are the BEST! :rofl; :rofl; I bet that is why I got a call from them apologizing so profusely. After all I my emails were being ignored. I was wondering why they called me all of a sudden.
Social Media also helped if you omplained on their Facebook website and when YLGuy called, they probably decided to take it more seriously. Bad press is never a good thing when they have a high priced ticket to sell that is gaining interest they will need to pay as it sits on their lot.
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Yep... ;D I did read some posts on their page and there were acouple that were negative also.